Refund policy

ChaosCarisa creates original apparel, SVG files, digital downloads, planners, printables, and personalized gifts designed to help people express themselves, embrace creativity, and live intentionally.

By using this website, you agree to use our products and content responsibly and respectfully.

Digital Products

Digital downloads are for personal use unless otherwise stated. Files may not be resold, redistributed, shared, or claimed as your own. Digital products are non-refundable and not able to be cancelled as they are made available immediately upon purchase. 

Physical Products

Because many products are made to order, colors and placement may vary slightly from the photos shown. 

Custom Orders

Personalized items are created using the information you provide. Please review names, dates, and spelling carefully before submitting your order.

Returns

Due to the nature of personalized and digital products, these items are generally non-refundable unless they arrive damaged or there is an error on our part.

Questions?

If you have questions about your order, we'd love to help. Please reach out through our Contact page, and we'll do our best to make things right.